Shipping Policy

Last Updated: August 20, 2026

At Puffsteps, we want your order to arrive safely, smoothly, and as quickly as possible. This Shipping Policy explains how we process and deliver your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully confirmed.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Times

Estimated delivery times are:

Shipping StageEstimated TimeOrder Processing1–3 business daysStandard Shipping5–10 business daysTotal Estimated Delivery6–13 business days

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier, customs, weather, holidays, and other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and the shipping option available for your order.

From time to time, Puffsteps may offer free shipping promotions or other shipping offers. Any applicable promotion will be displayed on our website or at checkout.

4. Order Tracking

Once your order has shipped, you may receive a tracking number by email.

Tracking information can take some time to become active after the package has been handed to the carrier. If your tracking information hasn't updated immediately, please allow a little additional time for the carrier's system to update.

5. Delivery Delays

While we work with our shipping partners to deliver orders on time, delays can occasionally occur due to:

  • Severe weather
  • Holidays and peak shopping periods
  • Customs processing
  • Carrier delays
  • Incorrect or incomplete shipping information
  • Other circumstances beyond our control

If your package is delayed, please check your tracking information first. If you still need assistance, contact our customer support team.

6. Incorrect Shipping Address

Please carefully review your shipping information before completing your order.

If you notice an incorrect address after placing your order, contact us as soon as possible. We will do our best to update the address before your order ships, but changes cannot be guaranteed once an order has entered processing or been shipped.

Puffsteps may not be responsible for packages delivered to an incorrect address provided at checkout.

7. Lost, Stolen, or Damaged Packages

If your package appears to be lost, stolen, or arrives damaged, please contact us with your order number and relevant details.

For damaged packages, photographs of the package and product may be requested to help us investigate the issue with the shipping carrier.

8. International Orders & Customs

For international deliveries, your order may be subject to customs duties, taxes, or other fees imposed by the destination country.

Any applicable customs charges or import fees are generally the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also affect the estimated delivery time.

9. Questions About Your Order?

If you have questions about shipping, tracking, or your order, please contact our customer support team. We're happy to help.

Puffsteps

Comfort is on the way.

Thank you for choosing Puffsteps.