Refund Policy

Refund Policy

Last Updated: August 20, 2026

At Puffsteps, we want you to feel confident when shopping with us. If your order isn't right for you, we're here to help.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused and unworn
Be in its original condition
Be returned with its original packaging, where applicable
Include your order number or proof of purchase

Items that show signs of wear, damage, or use may not qualify for a refund or replacement.

2. How to Request a Return

To start a return, please contact our customer support team with:

Your order number
The reason for your return
Photos of the item, if applicable

We'll review your request and provide return instructions if your return is approved.

Please do not send items back before your return has been approved.

3. Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Send us your order number along with clear photos of the item and packaging. We'll review the issue and work with you on an appropriate solution, which may include a replacement or refund.

5. Exchanges & Replacements

If you received the wrong size, wrong item, or an item with a qualifying defect, please contact us.

Depending on availability and the circumstances, we may offer a replacement or exchange.

6. Non-Refundable Items

Certain items may not be eligible for a refund, including items that:

Have been worn or used
Are damaged after delivery due to customer use
Are missing essential original packaging
Are returned outside the eligible return period

7. Return Shipping

Unless an item is defective, damaged, or incorrectly shipped, return shipping costs may be the responsibility of the customer.

If the return is due to an error on our part or a defective product, please contact us before returning the item so we can provide further instructions.

8. Late or Missing Refunds

If you haven't received your refund after it has been approved, please:

Check your bank or payment account.
Contact your payment provider, as processing times may vary.
Contact Puffsteps support if you still haven't received your refund.

We'll be happy to help investigate.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We can only guarantee cancellation if the order has not yet been processed or shipped. Once an order has shipped, it may no longer be possible to cancel it, and you may need to follow the return process instead.