Privacy Policy

Privacy Policy

At Puffsteps, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or purchase from us.

1. Information We Collect

When you browse our website, create an account, place an order, or contact us, we may collect information such as:

Your name
Email address
Phone number
Billing and shipping address
Order and purchase information
Payment and transaction information
Device and browser information
IP address
Information you provide when contacting customer support

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Arrange shipping and delivery
Process payments
Provide order confirmations and updates
Respond to customer service requests
Process returns, refunds, and replacements
Improve our website, products, and shopping experience
Send promotional communications when permitted and where you have opted in
Detect, prevent, and investigate fraud or unauthorized activity
Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers.

Puffsteps generally does not store your complete credit or debit card number on our own systems. Payment information may be securely processed by the payment provider according to its own privacy policy and security practices.

4. Cookies & Similar Technologies

We may use cookies and similar technologies to help our website function properly and understand how visitors use our website.

Cookies may be used to:

Remember shopping preferences
Keep items in your shopping cart
Improve website performance
Understand website traffic and usage
Personalize your shopping experience
Support advertising and marketing activities where applicable

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

5. Information Sharing

We do not sell your personal information simply because you shop with us.

We may share necessary information with trusted service providers that help us operate our business, including:

Payment processors
Shipping and delivery providers
Website and hosting providers
Customer support services
Analytics and marketing providers
Fraud prevention and security services

These providers may only use information as necessary to provide their services or as otherwise permitted by applicable law.

We may also disclose information when required by law, legal process, or to protect the rights, safety, and security of Puffsteps, our customers, or others.

6. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about new products, promotions, special offers, and other Puffsteps updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Please note that you may still receive essential transactional communications, such as order confirmations and shipping updates.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When information is no longer needed, we may securely delete or anonymize it where appropriate.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Request information about how your personal information is used

To exercise applicable rights, please contact our customer support team.

We may need to verify your identity before completing certain privacy requests.

10. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases or provide personal information without appropriate authorization.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so we can take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. International Data Transfers

Depending on where you live and where our service providers operate, your information may be processed or stored in countries other than your own.

Where required by applicable law, we will take appropriate steps to protect personal information involved in international transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact the Puffsteps customer support team.