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How long does shipping take?
We work hard to get your Puffsteps order to you as quickly as possible.
Order Processing: 1–3 business days
Standard Shipping: 5–10 business days
Total Estimated Delivery: 6–13 business days
Delivery times may vary depending on your location, shipping carrier, holidays, and other factors outside our control.
Once your order ships, you’ll receive a tracking number so you can follow your package along the way.
How long will it take to ship my order?
Most Puffsteps orders are processed within 1–3 business days. Once your order has shipped, delivery typically takes 5–10 business days, depending on your location.
Estimated total delivery time: 6–13 business days.
Once your order is on its way, we’ll send you a tracking number so you can easily follow your package.
Please note: Delivery times may vary due to holidays, customs, weather, or carrier delays.
What are the sizing specs of my order?
We want your Puffsteps to feel comfortable from the very first step. Each product may have slightly different sizing, so we recommend checking the size chart on the individual product page before placing your order.
I'm having issues placing an order.
We want you to love your Puffsteps. If your order isn't quite right, we're happy to help with a return or replacement.
Returns & Replacements
Contact us within 30 days of receiving your order.
Items should be unused and in their original condition.
Please include your order number when contacting us.
If you received the wrong, damaged, or defective item, please contact us as soon as possible so we can make it right.
Once your return is approved, we'll provide instructions for the next steps.
Need Help?
Send our customer support team your order number and a brief description of the issue, and we'll guide you through the return or replacement process.
Puffsteps — we want every step to feel right.
I'd like to return or replace my order.
We want your Puffsteps to feel comfortable from the very first step. Each product may have slightly different sizing, so we recommend checking the size chart on the individual product page before placing your order.
I'd like to cancel my order.
Need to cancel your Puffsteps order? No problem — we'll do our best to help.
If your order hasn't been shipped yet, please contact us as soon as possible with your order number so we can try to cancel it before it leaves our warehouse.
Already Shipped?
If your order has already shipped, we may not be able to cancel it. In that case, you can contact us after delivery to request a return or replacement according to our return policy.
The sooner you contact us, the better — we'll do our best to make the process easy.
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out to us directly. Our team is eager to assist you.